Minor Printer Malfunctions and How to Resolve Them Without Technician Assistance

Paper Jam

Cause: Incorrectly loaded paper, too many sheets.
Solution:
• Carefully remove the jammed paper in the direction of paper feed.
• Open access trays/cabinets and check for any additional obstructions inside.
• Before reloading, align the stack of paper properly.
• Avoid overfilling and ensure the paper type is correct (check thickness and texture).

Tip: If jams occur frequently, consider contacting a service center to check the feed rollers.

Low Toner Warning

Cause: Depleting toner supply.
Solution:
• A low toner warning doesn’t mean the toner is completely empty. Don’t replace it prematurely – typically, up to 1500 prints may still be possible after the message appears.
• It is advisable to order a new toner and replace it only when a “toner is empty” warning appears.

Tip: Avoid printing after the toner has completely run out – this can negatively affect print quality and damage the printer.

Faint, Streaked, or Blotchy Prints

Cause: Low or poor-quality toner, dirty photoconductor drum.
Solution:
• Ensure you use high-quality toner that meets the manufacturer's specifications.
• Follow the manufacturer’s instructions to clean laser lenses.
• Check the toner drum for dust or damage. If damage is found, contact a service technician.

Tip: Periodically perform maintenance tasks such as dust removal and lens cleaning as outlined in the manual.

Connectivity Issues

Cause: Driver errors, lost connection, changes in network infrastructure or device settings.
Solution:
• Restart both the printer and the computer.
• Check if the printer is properly connected to the power supply.
• Verify network settings and IP configuration.
• Review and confirm that device settings are correct.
• Download and install the latest drivers from the manufacturer’s website.

Tip: Regularly update printer drivers.

Slow Printing

Cause: High-quality settings, large documents, weak network.
Solution:
• Lower the resolution of the document, enable toner-saving mode.
• Use a wired connection instead of wireless, if possible.
• When printing PDFs, choose “Print as Image”.

Documents Stuck in Print Queue

Cause: Print spooler software has stalled.
Solution:
• Cancel print jobs in the queue one by one.
• Restart the print spooler service or simply power the printer off and back on.
• Unplug the printer from the power source for at least 30 seconds, then reconnect.

General Maintenance Tips to Ensure Smooth Printer Operation:

• Use high-quality or original toner to avoid contamination of the photoconductor drum and the device itself.
• Regularly update the software and drivers of both printer and computer.
• Store paper in a dry, well-ventilated area to prevent moisture and wrinkling.
• Regularly carry out manufacturer-recommended printer maintenance tasks.

Useful Links:
https://itraining.konicaminolta.eu/en/home.html
Konica Minolta Online User Guides
Download Centre | KONICA MINOLTA