Konica Minolta, Inc. (Konica Minolta) was selected as an excellent company in the “Customer care” category in the “Covid-19 response” section in the Digital Transformation Survey (DX Survey) 2021. The DX survey is conducted annually by the Ministry of Economy, Trade and Industry (METI) in Japan to recognise domestic companies that excel in the strategic use of IT. METI introduced the "Covid-19 response" section in the 2021 DX survey and selected companies that have effectively used digital technologies to prevent Covid-19.
The Covid-19 pandemic has drastically changed the way people work and live, and factors such as non-contact, decentralisation and individualisation have emerged as essential values for society. Konica Minolta boasts cutting-edge imaging and sensing technologies that can be effectively used to cater to these newly arising needs. With its remote, real-time and on-demand services as well as new technologies, the company has been delivering safety and security to customers’ workplaces and helping them address emerging social challenges. These efforts have now been recognised.
Why Konica Minolta was selected
Even before the Covid-19 outbreak, Konica Minolta had built an environment conducive to remote work, which enabled it to quickly shift to working from home when the pandemic struck. A survey shows that 80% of the company’s employees have maintained or even increased productivity, while its employees’ office attendance rate has remained around 20–30% on average in the Tokyo metropolitan area.
Leveraging the know-how of this internal practice, Konica Minolta developed a service to analyse customers’ workflows and visualise issues that must be overcome for customers to introduce digital transformation into their business activities and shift to remote work. With this, Konica Minolta aims to support its customers in their fundamental work style reforms. This includes diverse work style options free from paperwork, working without time and space restrictions, and allowing customers to focus on more creative activities.
For workplaces that require physical attendance, Konica Minolta offers a thermal camera incorporating imaging IoT technology. In collaboration with partner companies, Konica Minolta has developed solutions for noncontact, real-time measurement of body surface temperature to detect people with elevated temperatures and for detecting whether people are wearing face masks. With these innovations, Konica Minolta is helping to ensure safe and secure access to and from offices and various other facilities and reduce the risk of spreading Covid-19, thus contributing to the prevention of infection.
For the healthcare market, Konica Minolta expanded the supply of ultra-portable digital X-ray imaging systems and diagnostic ultrasound systems, as well as pulse oximeters. To reduce the burden of nurses caring for Covid-19 patients, the company also launched the VS1 patient monitoring system after receiving prompt approval under the Pharmaceutical and Medical Devices Act. The VS1 allows patients’ arterial oxygen saturation values, which indicate the severity of Covid-19, to be transmitted via a sub-GHz wireless network to the nurses’ station, located outside the isolated zone. The network has a lower risk of interfering with other systems. This enables centralised data management at the station and reduces the risk of contact with infection sources.
About Konica Minolta Inc.
Konica Minolta, Inc. is a global technology company that provides innovative solutions to businesses and society. With its strengths in the combination of its core technologies in advanced imaging, optics, sensing, materials and nano-processing, Konica Minolta is committed to creating new values supporting customers to address challenges in their operations and work processes. Advancing its expertise in digital technologies, the company has been going through business transformation into a digital company, with insights into implicit challenges across the board as ‘One Konica Minolta’ in the era of Internet of the Things (IoT). Konica Minolta is also active in open innovation through various collaborations and alliances with academic, industrial and entrepreneurial partners. Headquartered in Tokyo, Konica Minolta has its Group companies in 50 countries with over 43,000 employees and offers products and services in 150 countries around the world.
About Konica Minolta Business Solutions Europe
Konica Minolta Business Solutions Europe GmbH, based in Langenhagen, Germany, is a wholly owned subsidiary of Konica Minolta Inc., Tokyo, Japan. With its unique expertise in imaging, data processing and data-based decision making, Konica Minolta creates relevant solutions for its customers - small and medium-sized businesses, large enterprises and public sector - and solves issues faced by society.
As a digital workplace solution provider, Konica Minolta helps its clients to identify and unlock the potential digitalisation holds and reach the next level in the digital maturity of their organisation by rethinking the workplace. In support of an ‘Intelligent connected workplace’, Konica Minolta offers cloud, IT, managed print and video solution services for remote working, collaboration, workflow management and automation and security. The company’s success in driving transformation is also confirmed by IDC, since the ‘IDC MarketScape: Worldwide Print Transformation 2020 Vendor Assessment’ stated that Konica Minolta is ‘recognised globally as a leader in print transformation’. Konica Minolta has been a Microsoft Global Managed Partner since 2021.
Konica Minolta's Igniting Print Possibilities offering helps printers, converters and brand owners maximise workflow automation to increase efficiency. The company delivers consultancy in all communication matters as well as top-of-the-line production, packaging as well as label printers. Its finishing devices create print products that stand out and create added value. Konica Minolta has established itself as the production printing market leader for more than a decade in Europe (InfoSource).
For an increasing number of organisations, success today is more than the narrow definition of financial prosperity – it also includes protecting the environment and having a positive impact on their workforce as well as the societies they are embedded in. With its commitment to the Sustainable Development Goals (SDGs), Konica Minolta has pledged to consistently pursue its sustainability and social responsibility goals.
The company has been repeatedly recognised for its rich history of social contribution as well as for working towards achieving the SDGs throughout its business and supply chain. Konica Minolta is listed among “2021 Global 100 Most Sustainable Corporations in the World” and received the highest level in EcoVadis Sustainabilty Ratings.
For its innovative service approach that complements their devices perfectly, Konica Minolta was awarded the prestigious ‘Buyers Lab PaceSetter Award for Serviceability and Support 2020/2021’ from Keypoint Intelligence.
Konica Minolta Business Solutions Europe is represented by subsidiaries and distributors in more than 80 countries in Europe, Central Asia, the Middle East and Africa. With approximately 9,000 employees (as of April 2021), Konica Minolta Europe earned net sales of over 1.9 billion in financial year 2020/2021.
For more information, please visit http://newsroom.konicaminolta.eu/ and follow Konica Minolta on Facebook, YouTube and Twitter @KonicaMinoltaEU.
Terms and product names may be trademarks or registered trademarks of their respective holders and are hereby acknowledged.