Konica Minolta has received two Buyers Lab (BLI) 2022 Pick Awards in the Document Imaging Software category: its remote visual support tool AIRe Link and its document workflow solution Dispatcher Phoenix. With these awards, Keypoint Intelligence, the world's leading independent provider of testing services and analytical information to the document imaging industry, recognises the most impressive solutions evaluated during the previous 12-month test cycle.
AIRe Link: Outstanding Remote Support Tool
Konica Minolta's visual remote support tool AIRe Link has been awarded Outstanding Remote Support Tool. Keypoint Intelligence comments: “With Konica Minolta AIRe Link, technicians can meet with customers in a virtual workspace to allow, where they can troubleshoot problems remotely. Customers can “show” their environment with a smartphone or a tablet, and the technician can use a pointer to direct attention to specific components. The solution enables service techs to solve more customer problems without setting a foot onsite and ensures that they’re prepared to rectify issues that require a site visit, too.”
"Konica Minolta AIRe Link increases the effectiveness of every skilled employee as well as empowering the spread of knowledge across the entire organisation, all while keeping the workflow profitable. It’s still a young tool, but Konica Minolta has shown consistent support, patching and augmenting AIRe Link since its inception last year – it’s already an impressive solution that we expect will only get better."- Colin McMahon, Associate Director of Smart Workplace & Digital Transformation, Keypoint Intelligence
Konica Minolta uses AIRe Link both in-house to solve problems with printing devices and offers the remote tool to external companies for use in other industries for their devices or machines, as the example of Bruker shows.
"We are extremely pleased about this important recognition. It confirms that we are on the right track with AIRe Link. This remote service is now available in all European countries and we have already recorded over 14,000 remote service sessions from around 2,600 users in the last twelve months. We hope that AIRe Link will continue to be so positively received by our customers. A nice side effect is the environmental aspect. AIRe Link has already eliminated the need for more than 853,000 kilometres of travels to customers, which means that around 104 tons of CO2 emissions have not been produced." - André Ziemann, Head of Service & Support, Konica Minolta Business Solutions Europe
Dispatcher Phoenix: Outstanding Workflow Automation Platform
Konica Minolta's document workflow solution Dispatcher Phoenix solution has been named Outstanding Workflow Automation Platform for the second time since 2019. Keypoint Intelligence says: "Konica Minolta Dispatcher Phoenix is ideal for businesses looking to automate frequently recurring, document-centric processes. Not only does the solution free employees from time-consuming, error-prone tasks so they can focus on more important matters, but it also reduces mistakes, double-work, and wasted motion from eating way at your profitability. (Based on v7).“
“Businesses are in constant pursuit of a ‘better, faster, less expensive’ way of doing things. They are always asking, ‘How can I do more with less? How can I be better than my competition?’ To many, the answer to both those questions—and more—is digital transformation. We spent the last year testing all kinds of document imaging solutions that enable businesses to undergo digital transformation, from embedded print apps and print/fleet management solutions to full-blown content management and workflow automation software. This year’s winning solutions stand out for a variety of reasons, such as their productivity-enhancing features, ease of use, exceptional value, and other key attributes,” said Lee Davis, Associate Director of Software/Scanners at Keypoint Intelligence.
About Keypoint Intelligence
For 60 years, clients in the digital imaging industry have relied on Keypoint Intelligence for independent hands-on testing, lab data, and extensive market research to drive their product and sales success. Keypoint Intelligence has been recognized as the industry’s most trusted resource for unbiased information, analysis, and awards due to decades of analyst experience. Customers have harnessed this mission-critical knowledge for strategic decision-making, daily sales enablement, and operational excellence to improve business goals and increase bottom lines. With a central focus on clients, Keypoint Intelligence continues to evolve as the industry changes by expanding offerings and updating methods, while intimately understanding and serving manufacturers’, channels’, and their customers’ transformation in the digital printing and imaging sector.
About BLI Document Imaging Software Pick Awards
Buyers Lab Document Imaging Software Picks stand alone in the industry and are hard-earned awards as they are based on rigorous testing, including evaluation of key attributes such as features, usability, and value. Each product that passes its Keypoint Intelligence lab test earns a Platinum, Gold, Silver, or Bronze rating, with the best performers qualifying as Pick contenders.